At Bromley Flowers, we take great pride in delivering only the freshest flowers to households and businesses throughout Bromley. As a trusted local florist, we believe that every floral arrangement should exceed your expectations for quality and beauty. Our Fresh Flowers Guarantee ensures you always receive blooms that look and feel vibrant on arrival, helping your floral gift stay gorgeous for as long as possible.
If your flowers arrive damaged, wilted, or do not meet our freshness standards, please let us know as soon as possible after delivery. We ask that you report any issues with your flower order within 24 hours of receiving your delivery. This allows us to address concerns promptly and uphold our standards for excellent customer service.
When contacting us about damage or concerns, please have your order details to hand and, if possible, provide a photo for our records. This helps us resolve complaints more efficiently.
Bromley Flowers guarantees that your arrangement will remain fresh and beautiful for a minimum of five days from delivery, provided they are handled and cared for according to our provided care instructions. If your flowers fade or wilt within this freshness window, please reach out to us with details of the concern and supporting photos.
Our Fresh Flowers Guarantee applies to all standard bouquets and arrangements delivered within the Bromley area, ensuring peace of mind for every order.
After reviewing your concern, Bromley Flowers offers the following options:
Our aim is to make things right as swiftly as possible, ensuring complete satisfaction with your Bromley Flowers experience.
If you have any complaints about your order or the service you received, please contact us within 24 hours of delivery. Clearly describe the reason for your complaint, include your order reference, and, where possible, provide supporting photographs.
Our team will acknowledge your complaint within one working day and we always aim to resolve all issues within three working days. All complaints are handled confidentially and professionally by our dedicated customer care team.
Bromley Flowers is proud to be a well-established local business serving both households and companies in the Bromley area. Our reputation is built on reliability, exceptional flower quality, and personal customer service. Thank you for trusting us with your special moments. If you experience any concerns at all, please rest assured that our friendly team will do their very best to remedy the situation quickly and fairly.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
