Returns, Refunds & Complaints Policy
Our Commitment to Fresh Flowers in Bromley
At Bromley Flowers, we take great pride in delivering only the freshest flowers to households and businesses throughout Bromley. As a trusted local florist, we believe that every floral arrangement should exceed your expectations for quality and beauty. Our Fresh Flowers Guarantee ensures you always receive blooms that look and feel vibrant on arrival, helping your floral gift stay gorgeous for as long as possible.
Damaged or Unsatisfactory Flowers on Arrival
If your flowers arrive damaged, wilted, or do not meet our freshness standards, please let us know as soon as possible after delivery. We ask that you report any issues with your flower order within 24 hours of receiving your delivery. This allows us to address concerns promptly and uphold our standards for excellent customer service.
When contacting us about damage or concerns, please have your order details to hand and, if possible, provide a photo for our records. This helps us resolve complaints more efficiently.
Freshness Window and Flower Quality Guarantee
Bromley Flowers guarantees that your arrangement will remain fresh and beautiful for a minimum of five days from delivery, provided they are handled and cared for according to our provided care instructions. If your flowers fade or wilt within this freshness window, please reach out to us with details of the concern and supporting photos.
Our Fresh Flowers Guarantee applies to all standard bouquets and arrangements delivered within the Bromley area, ensuring peace of mind for every order.
Refunds and Replacements
After reviewing your concern, Bromley Flowers offers the following options:
- Replacement: We will arrange for a fresh bouquet to be delivered to your chosen address at no additional cost if your complaint is valid and falls within our policy.
- Refund: If you prefer, we can process a full or partial refund to your original method of payment, depending on the nature and extent of the issue reported.
Our aim is to make things right as swiftly as possible, ensuring complete satisfaction with your Bromley Flowers experience.
How to Make a Complaint
If you have any complaints about your order or the service you received, please contact us within 24 hours of delivery. Clearly describe the reason for your complaint, include your order reference, and, where possible, provide supporting photographs.
Our team will acknowledge your complaint within one working day and we always aim to resolve all issues within three working days. All complaints are handled confidentially and professionally by our dedicated customer care team.
Trusted Local Florist Serving Bromley
Bromley Flowers is proud to be a well-established local business serving both households and companies in the Bromley area. Our reputation is built on reliability, exceptional flower quality, and personal customer service. Thank you for trusting us with your special moments. If you experience any concerns at all, please rest assured that our friendly team will do their very best to remedy the situation quickly and fairly.
