Welcome to Bromley Flowers. These Terms & Conditions govern the use of our online flower delivery service for customers situated within Bromley and the surrounding areas. By placing an order through our website, you agree to comply with these Terms & Conditions in full. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please refrain from using our services.
Bromley Flowers offers online flower delivery services to customers in Bromley and neighbouring locations. These Terms & Conditions apply to all transactions conducted through our website for delivery within these regions. Our commitment is to provide fresh, high-quality flowers and efficient service to our valued customers across Bromley and the adjacent areas.
Our user-friendly online ordering system enables you to browse, select, and order a wide range of floral arrangements for delivery in Bromley and neighbouring regions. To place an order:
When your order is successfully placed, you will receive an email confirmation summarising your purchase details and chosen delivery timeframe. Please check this confirmation for accuracy and notify us promptly of any errors. We are unable to guarantee amendments to orders made less than 24 hours before the scheduled delivery time.
All floral products displayed on our website are subject to availability. In the rare event that a particular flower or accessory becomes temporarily unavailable, Bromley Flowers reserves the right to substitute part or all of your order with flowers of equal or greater value and similar style to maintain the overall appearance and value of your arrangement. We strive to inform you if any significant changes are necessary, but your continued use of our service implies consent to appropriate substitutions when required.
Bromley Flowers aims to deliver your chosen arrangements on the requested date throughout Bromley and surrounding areas. While we endeavour to meet delivery times, specific time slots cannot always be guaranteed due to routes and external factors such as traffic or weather. Standard deliveries are available Monday to Saturday; special arrangements may be possible at our discretion for Sundays or public holidays.
If the recipient is unavailable at the delivery address, the florist will attempt to leave the flowers with a neighbour or in a safe, covered location. A delivery card will be left, if possible, indicating where the flowers have been placed. If no such option is available, we will follow up to arrange redelivery. Additional charges for subsequent delivery attempts may apply.
All prices listed on our website are in Pounds Sterling (GBP) and include VAT unless otherwise stated. Delivery charges, where applicable, will be clearly displayed during the checkout process prior to final payment. Bromley Flowers reserves the right to adjust prices and delivery charges to reflect changing market conditions or errors in pricing, but you will always be made aware of total charges before completing your order.
We accept various secure methods of online payment. Orders are only processed upon receipt of cleared funds. By submitting payment details, you confirm that you are authorised to use the chosen payment method. If payment is declined or reversed, we reserve the right to cancel the order and withhold delivery until full payment is received.
If you wish to cancel or amend your order, please contact us as soon as possible. For cancellations or amendments to be eligible for a full refund, we must receive notification at least 24 hours prior to the scheduled delivery date. Notifications received less than 24 hours before delivery may incur costs or result in forfeiture of payment, especially for bespoke arrangements or already-prepared florals.
Should you need to change the recipient's delivery address within Bromley or nearby areas, please inform us at the earliest opportunity. While we strive to accommodate amendments, these are not guaranteed after order confirmation and may be subject to additional charges or limitations depending on delivery schedules and availability of products.
Bromley Flowers reserves the right to refuse or cancel orders at our discretion, including but not limited to:
In cases of order refusal or cancellation on our part, any payments received will be refunded in full unless the customer is found to have acted fraudulently or in contravention to these terms.
We strive to deliver every arrangement in pristine condition. If you or the recipient receive flowers that do not meet expected standards due to damage during transit or incorrect items, please inform us within 24 hours of delivery. We may request photographs as proof. Where justified, Bromley Flowers will offer a replacement, or, at our discretion, provide a full or partial refund. Returns are not normally accepted due to the perishable nature of fresh flowers, except where required by law or where there has been a service shortfall on our part.
If you are dissatisfied with any aspect of our service, contact us as soon as possible. We take client feedback seriously, especially from our Bromley customers, and will work to resolve any legitimate issues efficiently and fairly.
By placing an order with Bromley Flowers, you confirm that:
You agree not to use our service for any illegal purposes or to infringe upon the rights of others. Breaching the above may result in the suspension or termination of your account and/or actions to recover losses incurred by Bromley Flowers.
All content and materials featured on the Bromley Flowers website, including images, logos, text, and designs, are our exclusive property or used under licence, and are protected by UK intellectual property laws. Copying, reproducing, or distributing our website content without express written permission is strictly prohibited.
Bromley Flowers endeavours to ensure the best possible customer experience and satisfaction, but our liability is strictly limited to the value of the order placed. Under no circumstances will we be liable for indirect, incidental, or consequential damages arising out of our online flower delivery service, or for failure or delay in delivery due to events beyond our reasonable control (including but not limited to extreme weather, transport disruptions, or supplier shortages). Nothing in these Terms & Conditions seeks to exclude or limit liability for death or personal injury due to negligence, or for any other liability which cannot lawfully be excluded by applicable UK law.
Your privacy is important to us. Personal data collected during the order process—including your name, contact details, and delivery address—will be handled in accordance with our privacy policy and relevant data protection legislation. We use this information solely to process, deliver, and improve our services to you as a Bromley Flowers customer.
Bromley Flowers reserves the right to modify these Terms & Conditions at any time without prior notice. Changes will take effect upon posting to the website. It is your responsibility to review these terms regularly. Continuing to use our service after an update constitutes acceptance of the revised Terms & Conditions.
These Terms & Conditions and any disputes arising from the use of our website or flower delivery service shall be governed by and construed in accordance with the laws of England and Wales. Any such disputes shall be subject to the exclusive jurisdiction of the English courts, notwithstanding your place of residence or delivery address.
Should any part of these Terms & Conditions be found invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed and the remainder of these terms shall continue to be valid to the fullest extent permitted by law.
Our Terms & Conditions are designed to ensure a transparent and smooth transaction for every customer relying on Bromley Flowers for their flower delivery in Bromley and the surrounding localities. Thank you for choosing Bromley Flowers.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bromley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bromley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
